International Shipping and Returns

International Shipping

This International Shipping Policy applies only to orders delivered outside the United Kingdom.

If your order is being delivered to a UK address, please refer to our UK Delivery Policy, which is available separately on our website.

International Shipping Rates

Destination Shipping Service Estimated Delivery* Shipping Charge Free Shipping
European Union (EU) Royal Mail International Tracked 5–8 working days £15.95 Orders over £250
USA & Canada Royal Mail International Tracked 6–10 working days £22.95 Orders over £300
Australia Royal Mail International Tracked 7–12 working days £27.95 Orders over £350
Middle East (UAE, Qatar, Saudi Arabia, Kuwait, Bahrain & Oman) Royal Mail International Tracked 7–12 working days £27.95 Orders over £350
Japan Royal Mail International Tracked 6–10 working days £27.95 Orders over £350
South Korea Royal Mail International Tracked 6–10 working days £27.95 Orders over £350
China Royal Mail International Tracked 7–12 working days £29.95 Orders over £400

*Delivery times are estimates only and may vary due to customs clearance, weather conditions, local postal services or public holidays.

Order Processing

  • Orders are normally processed and dispatched within 1–2 working days.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

Shipping Information

All international orders are shipped from the United Kingdom using Royal Mail International Tracked services.

Tracking is available throughout most destinations, although the level of tracking may vary depending on the destination country's postal network.

Delivery times are estimates only and are not guaranteed.

Occasionally, customs inspections or local postal delays may increase delivery times. Unfortunately, these delays are outside our control.

Customs, Import VAT & Taxes

International customers are responsible for complying with the import regulations of their destination country.

The prices shown on our website do not include:

  • Import VAT

  • Customs duties

  • Import taxes

  • Customs processing or clearance fees

  • Local government taxes

  • Any other import-related charges imposed by the destination country

These charges, where applicable, are the sole responsibility of the customer and must be paid before the parcel can be released by the local customs authority or delivery carrier.

Please note that customs authorities may calculate import duties and taxes based on the value of the goods together with shipping and insurance costs where applicable.

As customs regulations vary from country to country and may change over time, we recommend checking with your local customs authority before placing your order if you are unsure whether import charges may apply.

European Union Customers

Orders shipped from the United Kingdom to EU member states may be subject to:

  • Import VAT

  • Customs duties (where applicable)

  • Customs handling or processing charges

  • Other import fees required by the destination country

These charges are determined entirely by the customs authorities of the destination country and are not collected by us.

Any future customs handling fees or changes to EU import regulations will apply in accordance with the laws and regulations in force at the time your shipment enters the European Union.

Authenticity Guarantee

We sell 100% authentic luxury designer brands.

Every item is carefully inspected before dispatch to ensure that it is genuine, in excellent condition and supplied with all original accessories provided by the manufacturer where applicable.

Return Security Tags

To protect both our customers and our business from fraudulent returns, many items are fitted with a tamper-evident Return Security Tag before dispatch.

Please do not remove the Return Security Tag until you have decided to keep your purchase.

Returns will not be accepted if:

  • the Return Security Tag has been removed, cut, detached or tampered with;

  • any original designer swing tag, authenticity label or security tag has been removed or altered;

  • the item has been worn, used, washed, damaged or altered;

  • the original branded packaging, dust bags, boxes, accessories or documentation are missing.

Items returned without the original Return Security Tag or with missing or damaged authenticity labels will be considered accepted by the customer and will not be eligible for a refund or exchange, unless the item is faulty.

International Returns

International orders may be returned within 30 days of delivery.

To qualify for a refund, returned items must:

  • be returned within the 30-day return period;

  • be unused, unworn and unwashed;

  • be in their original condition;

  • include all original labels, authenticity tags and Return Security Tags;

  • include all original packaging, accessories and documentation.

We reserve the right to refuse returns that do not comply with these conditions.

Return Shipping Costs

Unless an item has been supplied incorrectly or is confirmed to be faulty, all costs associated with returning an international order are the responsibility of the customer, including:

  • Return shipping charges

  • Shipping insurance (if selected)

  • Import duties

  • Customs duties

  • Import VAT or local taxes

  • Customs clearance or handling fees

  • Any other charges associated with returning the parcel

We strongly recommend using a tracked and insured delivery service, as customers remain responsible for the goods until they have been safely received by us.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If your return is approved, your refund will be issued to your original payment method within a reasonable period.

Please note:

  • Original shipping charges are non-refundable, except where required by law or where an incorrect or faulty item has been supplied.

  • Any unpaid customs duties, taxes, return shipping costs or handling charges incurred by us may be deducted from your refund where permitted by applicable law.

Restricted Destinations

We reserve the right to suspend or refuse shipments to countries where customs restrictions, sanctions, carrier limitations or other circumstances make reliable delivery impractical.

Need Assistance?

If you have any questions regarding international shipping, customs requirements or delivery to your country, please contact our Customer Services team before placing your order. We will be pleased to assist you.