INTERNATIONAL SHIPPING & RETURNS

1. International Shipping

This section applies only to orders delivered outside the United Kingdom.

International Shipping Rates

*Delivery times are estimates only and may vary because of customs clearance, weather conditions, local postal services, public holidays or other circumstances outside our control.

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2. International Order Processing

International orders are normally processed and dispatched within 1–2 working days.

Orders placed during weekends or UK public holidays will normally be processed on the next working day.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

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3. International Shipping Information

International orders are dispatched from the United Kingdom, normally using Royal Mail International Tracked.

Tracking is available for most destinations, although the amount of tracking information available may vary depending on the postal network in the destination country.

International delivery estimates are not guaranteed.

Customs inspections, border procedures and delays within local postal networks may increase the delivery time.

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4. Customs, Import VAT, Duties & Taxes

International orders may be subject to customs duties, import VAT, local taxes, clearance charges or similar fees imposed by the destination country.

Unless expressly stated otherwise at checkout or collected or prepaid by us or the delivery carrier as part of the shipping service, these charges are not included in the product price or shipping charge and are the responsibility of the recipient.

Possible charges may include:

• import VAT;
• customs duties;
• customs-processing or clearance fees;
• local government taxes; and
• other charges imposed by the destination country's authorities or delivery network.

Customs authorities may calculate duties or taxes using the value of the goods together with shipping, insurance or other costs where applicable.

Because import rules vary between countries and can change, customers should check the requirements of their local customs authority before ordering if they are unsure.

For some destinations or Royal Mail services, duties may instead be collected or prepaid during the shipping process. Royal Mail currently uses a duties-paid arrangement for certain international services, including its USA International Tracked arrangements, so this wording avoids incorrectly promising that every international shipment will always be delivered duties unpaid. Royal Mail

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5. European Union Customers

Orders sent from the United Kingdom to EU member states may be subject to:

• import VAT;
• customs duties where applicable;
• customs-handling or processing charges; and
• other charges required under EU or national legislation.

Where such charges are not collected or prepaid at checkout or during shipment, they may become payable before or upon delivery.

Customs and VAT rules can change, so applicable charges will depend on the rules in force when the shipment enters the European Union.

EU customers purchasing online also have mandatory consumer protections, including a general 14-day right of withdrawal for qualifying distance purchases. Our 30-day international return policy below is intended to provide additional flexibility and does not reduce mandatory consumer rights. European Union

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INTERNATIONAL RETURNS

6. 30-Day International Returns

International orders may be returned under our voluntary returns policy within 30 days of delivery, subject to the conditions below.

Returned products should:

• be unused, unworn and unwashed;
• be in their original condition;
• include original designer labels and authenticity tags;
• include any Return Security Tag where reasonably possible;
• include original branded packaging, boxes, dust bags and accessories where supplied; and
• include any documentation originally supplied with the product.

We reserve the right, where permitted by applicable law, to refuse a return under our voluntary returns policy or make an appropriate deduction where a product has been used, damaged or handled beyond what is reasonably necessary to inspect it.

These conditions do not limit mandatory consumer rights applicable in the customer's country.

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7. International Return Security Tags

Many higher-value products may be fitted with a tamper-evident Return Security Tag.

Please keep this tag attached while deciding whether to keep your purchase.

A missing, removed or tampered-with security tag may affect eligibility under our voluntary 30-day return policy where it prevents authentication of the returned product or materially reduces its value.

However, it does not automatically override statutory rights, including rights relating to faulty, damaged, incorrectly supplied or misdescribed goods.

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8. International Return Shipping Costs

Unless:

• the product was supplied incorrectly;
• the product is faulty;
• we have agreed otherwise; or
• applicable consumer law requires us to bear the cost,

the customer is responsible for the cost of returning an international order.

This may include:

• return postage;
• shipping insurance, where selected;
• customs duties;
• import or export taxes;
• customs-clearance charges; and
• other costs associated with returning the parcel.

We strongly recommend using a tracked and appropriately insured delivery service.

Customers should retain their proof of postage until the return has been completed.

For EU change-of-mind returns, the consumer may generally be required to pay return postage if they were properly informed of this before purchase. European Union

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9. International Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If the return is approved, the refund will normally be made to your original payment method.

Original international shipping costs may be non-refundable under our voluntary 30-day return policy, except where applicable law requires them to be refunded, or where an incorrect or faulty product has been supplied.

Any customs charges, taxes, return-carrier charges or other amounts incurred by us because of a customer's return may be deducted from the refund only where permitted by applicable law.

Mandatory statutory refund rights applicable in the customer's country remain unaffected.

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10. Authenticity Guarantee

We sell 100% authentic branded and designer products.

Every item is inspected before dispatch to help ensure that it is genuine, in appropriate condition and supplied with the original accessories and documentation provided to us by the manufacturer or authorised supply chain where applicable.

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11. Restricted International Destinations

We reserve the right not to accept or dispatch orders to countries or territories where:

• legal or trade restrictions apply;
• international sanctions apply;
• carrier services are unavailable;
• customs restrictions prevent reliable delivery; or
• other circumstances make delivery impractical.

Where we are unable to fulfil an order, the customer will be informed and any applicable payment will be refunded.

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12. Exchanges

If you would like another size, colour or product, please contact us.

Where stock is available, we will try to assist with an exchange.

If an exchange is not possible, you may return the eligible product and place a new order.

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13. How to Request a Return

To request a return, please contact our Customer Services team and provide:

• your order number;
• the item you wish to return; and
• a brief description of the reason for the return.

For eligible UK returns, we will provide instructions and, where applicable, a prepaid return label.

For international returns, we will provide the appropriate return instructions before you send your parcel.

Please do not send products back without following the return instructions provided.

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14. Your Statutory Rights

Nothing in this Shipping & Returns Policy is intended to exclude, restrict or reduce any mandatory consumer rights that apply under UK law or, where applicable, the consumer-protection laws of the customer's country.

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15. Contact Us

For questions about shipping, delivery, returns, customs or refunds, please contact:

KD Fashion Gallery LTD
Northbridge House
Business Park
Burnley, Lancashire

BB10 1PD
United Kingdom

Email: customerqueries@kd-fashiongallery.com