Shipping & Returns Policy

Last updated: 30.09.2026

At KD Fashion Gallery, we are committed to providing a reliable, transparent and straightforward shopping experience from the moment you place your order through to delivery and, where necessary, return.

Orders are dispatched from our UK premises in Lancashire, United Kingdom.

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1. Order Processing

Orders are normally processed and prepared for dispatch within 1–3 working days.

Orders are processed Monday to Friday, excluding UK public holidays.

During busy periods, including promotions, seasonal sales and public holidays, processing times may occasionally be longer. We will always make every reasonable effort to dispatch your order as quickly as possible.

Once your order has been dispatched, you will receive a confirmation email containing tracking information where available.

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UK SHIPPING

2. UK Delivery

We currently offer:

• Free Standard UK Delivery: estimated 2–5 working days after dispatch
• Express Delivery: estimated 1–2 working days after dispatch, where available

Delivery times are estimates and may occasionally be affected by courier delays or circumstances outside our reasonable control.

Any optional express-delivery charge will be clearly displayed at checkout before you complete your purchase.

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3. UK Delivery Partners

We use trusted delivery providers, which may include:

• Royal Mail
• DPD
• Evri
• DHL, where applicable

The courier used may vary depending on the size, weight, destination and nature of your order.

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4. Order Tracking

Where tracking is available, you will receive a tracking number by email after your order has been dispatched.

You can use this information to follow the progress of your delivery.

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5. Delivery Issues & Delays

Occasionally, delays may occur because of circumstances outside our reasonable control, including:

• courier disruption;
• adverse weather;
• national disruptions or strikes;
• unusually high seasonal demand; or
• other transport-related delays.

If your parcel is significantly delayed, please contact us and we will assist with tracking and, where necessary, investigate the matter with the delivery provider.

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6. Incorrect Delivery Information

Please ensure that your delivery address and contact details are correct before completing your order.

If you notice an error after placing your order, please contact us as soon as possible. We will try to correct the address before dispatch where possible.

If an order is returned to us because an incorrect or incomplete address was supplied by the customer, additional delivery charges may apply if the customer asks us to send the order again.

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7. Lost or Missing Parcels

If your order has not arrived within the expected delivery period, please contact us as soon as possible.

We will investigate the delivery with the courier and, where appropriate, arrange a replacement or refund in accordance with your statutory rights.

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8. Damaged Deliveries

If your parcel or product arrives damaged, please contact us as soon as reasonably possible.

Where practical, we recommend contacting us within 48 hours and providing photographs of the product and packaging, as this can help us investigate the matter quickly.

Contacting us outside this period does not affect your statutory consumer rights.

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UK RETURNS

9. Free UK Returns

We offer free returns for eligible UK orders.

If you change your mind about an online purchase, you may notify us that you wish to cancel within 14 days after receiving the goods. After notifying us, you have a further 14 days to return the goods.

These rights arise under the Consumer Contracts Regulations 2013. Legislation.gov.uk

Please contact us before returning your item. We will provide return instructions and, where applicable, a prepaid UK return label.

There is no return-postage charge for eligible UK returns made in accordance with this policy.

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10. Condition of Returned Items

You may inspect or try on a product in the same way that you reasonably would in a physical shop.

Returned products should, where possible:

• be in their original condition;
• have original designer and product labels attached;
• include their original packaging;
• include accessories supplied with the product; and
• show no signs of wear beyond what is reasonably necessary to inspect or try the item.

If goods have been handled beyond what is reasonably necessary to establish their nature, characteristics and functioning, we may make an appropriate deduction from the refund where the handling has reduced the value of the goods, as permitted by law.

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11. Underwear & Hygiene-Sensitive Products

Certain sealed products may not be eligible for a change-of-mind return once their hygiene seal has been removed where the goods are genuinely unsuitable for return for health-protection or hygiene reasons.

This may apply to certain underwear or similar hygiene-sensitive products supplied with a hygiene seal or sealed protective packaging.

This restriction does not affect your statutory rights where an item is faulty, damaged, incorrectly supplied or not as described.

We therefore recommend checking the size and product information before removing any hygiene seal or protective packaging.

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12. Shoes and Clothing

Shoes should be tried on indoors and on a clean surface to avoid marking or damaging the soles.

Clothing may be tried on to check size and fit but should not be worn for an extended period, washed, altered or otherwise used before being returned.

Please return original branded boxes, dust bags, accessories and packaging supplied with the product where possible.

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13. Return Security Tags

For certain products, we may attach a tamper-evident Return Security Tag before dispatch.

Please do not remove the Return Security Tag until you have decided to keep the item.

Removing, cutting or tampering with a Return Security Tag may affect eligibility under our voluntary return policy, particularly where this prevents us from verifying that the returned item is the original item supplied or where its resale value has been reduced.

However, the use or removal of a Return Security Tag does not remove any statutory rights you may have, including rights relating to faulty, damaged, misdescribed or incorrectly supplied goods.

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14. Faulty, Damaged or Incorrect Products

If an item is faulty, damaged, not as described or you receive the wrong product, please contact us as soon as possible.

Under the Consumer Rights Act 2015, goods supplied to UK consumers must meet statutory requirements including being of satisfactory quality, fit for purpose and as described.

Nothing in this policy limits or excludes your statutory consumer rights.

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15. UK Refunds

Once your return has been received and, where appropriate, inspected, your refund will be issued to your original payment method, unless otherwise agreed.

For statutory cancellation of an online purchase, refunds must generally be made within 14 days after we receive the returned goods or evidence that they have been sent back, whichever is earlier. 

Where an original delivery charge was paid, we will refund the cost of the standard delivery service where required by law.

If you selected a more expensive delivery method, such as express delivery, the additional amount above the standard delivery cost may not be refundable.

As our standard UK delivery is currently free, there will normally be no original standard delivery charge to refund.

Your bank or payment provider may require additional time to display the refunded amount in your account.

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INTERNATIONAL SHIPPING

16. International Shipping

This section applies only to orders delivered outside the United Kingdom.

International Shipping Rates

*Delivery times are estimates only and may vary because of customs clearance, weather conditions, local postal services, public holidays or other circumstances outside our control.

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17. International Order Processing

International orders are normally processed and dispatched within 1–2 working days.

Orders placed during weekends or UK public holidays will normally be processed on the next working day.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

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18. International Shipping Information

International orders are dispatched from the United Kingdom, normally using Royal Mail International Tracked.

Tracking is available for most destinations, although the amount of tracking information available may vary depending on the postal network in the destination country.

International delivery estimates are not guaranteed.

Customs inspections, border procedures and delays within local postal networks may increase the delivery time.

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19. Customs, Import VAT, Duties & Taxes

International orders may be subject to customs duties, import VAT, local taxes, clearance charges or similar fees imposed by the destination country.

Unless expressly stated otherwise at checkout or collected or prepaid by us or the delivery carrier as part of the shipping service, these charges are not included in the product price or shipping charge and are the responsibility of the recipient.

Possible charges may include:

• import VAT;
• customs duties;
• customs-processing or clearance fees;
• local government taxes; and
• other charges imposed by the destination country's authorities or delivery network.

Customs authorities may calculate duties or taxes using the value of the goods together with shipping, insurance or other costs where applicable.

Because import rules vary between countries and can change, customers should check the requirements of their local customs authority before ordering if they are unsure.

For some destinations or Royal Mail services, duties may instead be collected or prepaid during the shipping process. Royal Mail currently uses a duties-paid arrangement for certain international services, including its USA International Tracked arrangements, so this wording avoids incorrectly promising that every international shipment will always be delivered duties unpaid.

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20. European Union Customers

Orders sent from the United Kingdom to EU member states may be subject to:

• import VAT;
• customs duties where applicable;
• customs-handling or processing charges; and
• other charges required under EU or national legislation.

Where such charges are not collected or prepaid at checkout or during shipment, they may become payable before or upon delivery.

Customs and VAT rules can change, so applicable charges will depend on the rules in force when the shipment enters the European Union.

EU customers purchasing online also have mandatory consumer protections, including a general 14-day right of withdrawal for qualifying distance purchases. Our 30-day international return policy below is intended to provide additional flexibility and does not reduce mandatory consumer rights.

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INTERNATIONAL RETURNS

21. 30-Day International Returns

International orders may be returned under our voluntary returns policy within 30 days of delivery, subject to the conditions below.

Returned products should:

• be unused, unworn and unwashed;
• be in their original condition;
• include original designer labels and authenticity tags;
• include any Return Security Tag where reasonably possible;
• include original branded packaging, boxes, dust bags and accessories where supplied; and
• include any documentation originally supplied with the product.

We reserve the right, where permitted by applicable law, to refuse a return under our voluntary returns policy or make an appropriate deduction where a product has been used, damaged or handled beyond what is reasonably necessary to inspect it.

These conditions do not limit mandatory consumer rights applicable in the customer's country.

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22. International Return Security Tags

Many higher-value products may be fitted with a tamper-evident Return Security Tag.

Please keep this tag attached while deciding whether to keep your purchase.

A missing, removed or tampered-with security tag may affect eligibility under our voluntary 30-day return policy where it prevents authentication of the returned product or materially reduces its value.

However, it does not automatically override statutory rights, including rights relating to faulty, damaged, incorrectly supplied or misdescribed goods.

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23. International Return Shipping Costs

Unless:

• the product was supplied incorrectly;
• the product is faulty;
• we have agreed otherwise; or
• applicable consumer law requires us to bear the cost,

the customer is responsible for the cost of returning an international order.

This may include:

• return postage;
• shipping insurance, where selected;
• customs duties;
• import or export taxes;
• customs-clearance charges; and
• other costs associated with returning the parcel.

We strongly recommend using a tracked and appropriately insured delivery service.

Customers should retain their proof of postage until the return has been completed.

For EU change-of-mind returns, the consumer may generally be required to pay return postage if they were properly informed of this before purchase.

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24. International Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If the return is approved, the refund will normally be made to your original payment method.

Original international shipping costs may be non-refundable under our voluntary 30-day return policy, except where applicable law requires them to be refunded, or where an incorrect or faulty product has been supplied.

Any customs charges, taxes, return-carrier charges or other amounts incurred by us because of a customer's return may be deducted from the refund only where permitted by applicable law.

Mandatory statutory refund rights applicable in the customer's country remain unaffected.

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25. Authenticity Guarantee

We sell 100% authentic branded and designer products.

Every item is inspected before dispatch to help ensure that it is genuine, in appropriate condition and supplied with the original accessories and documentation provided to us by the manufacturer or authorised supply chain where applicable.

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26. Restricted International Destinations

We reserve the right not to accept or dispatch orders to countries or territories where:

• legal or trade restrictions apply;
• international sanctions apply;
• carrier services are unavailable;
• customs restrictions prevent reliable delivery; or
• other circumstances make delivery impractical.

Where we are unable to fulfil an order, the customer will be informed and any applicable payment will be refunded.

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27. Exchanges

If you would like another size, colour or product, please contact us.

Where stock is available, we will try to assist with an exchange.

If an exchange is not possible, you may return the eligible product and place a new order.

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28. How to Request a Return

To request a return, please contact our Customer Services team and provide:

• your order number;
• the item you wish to return; and
• a brief description of the reason for the return.

For eligible UK returns, we will provide instructions and, where applicable, a prepaid return label.

For international returns, we will provide the appropriate return instructions before you send your parcel.

Please do not send products back without following the return instructions provided.

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29. Your Statutory Rights

Nothing in this Shipping & Returns Policy is intended to exclude, restrict or reduce any mandatory consumer rights that apply under UK law or, where applicable, the consumer-protection laws of the customer's country.

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30. Contact Us

For questions about shipping, delivery, returns, customs or refunds, please contact:

KD Fashion Gallery LTD
Northbridge House
Business Park
Burnley, Lancashire

BB10 1PD
United Kingdom

 

Customer Service: customerqueries@kd-fashiongallery.com

Shipping: shipping@kd-fashiongallery.com

Returns: returns@kd-fashiongallery.com