Shipping Policy
Last updated: 07.05.2026
At KD Fashion Gallery, we are committed to delivering your order as quickly and smoothly as possible, with a focus on reliability, transparency, and a premium customer experience.
All orders are carefully processed and dispatched from our UK warehouse located at:
Northlight Industry, Brierfield/Nelson, Lancashire, United Kingdom
1. Order Processing
We aim to process and prepare all orders within:
- 1–3 working days
Orders are processed Monday to Friday, excluding UK public holidays.
During peak periods (such as promotions, seasonal sales, or holidays), processing times may be slightly extended. We always work hard to minimise any delays.
Once your order has been dispatched, you will receive a confirmation email with tracking details where available.
2. Delivery Times
We aim to deliver your order within the following timeframes after dispatch:
- Standard UK Delivery: 2–5 working days
- Express Delivery (where available): 1–2 working days
Please note that delivery times are estimates and may vary depending on courier performance and external circumstances.
3. Shipping Costs
We aim to offer a simple and customer-friendly delivery experience:
- Free Standard UK delivery on all orders (or as otherwise stated on the website)
Any applicable delivery charges will always be clearly displayed at checkout before you complete your purchase.
4. Our Delivery Partners
We work with trusted delivery partners to ensure safe and reliable shipping, which may include:
- Royal Mail
- DPD
- Evri
- DHL (where applicable)
The courier used for your order may vary depending on the product type, size, and destination.
5. Order Tracking
Where tracking is available, you will receive a tracking number via email once your order has been dispatched.
This allows you to follow your parcel’s journey in real time until it arrives at your door.
6. Delivery Issues & Delays
While we strive to ensure timely delivery, some delays may occur due to factors outside our control, including:
- Courier delays
- Weather conditions
- National disruptions or strikes
- High seasonal demand
We appreciate your patience in such cases and will always support you in tracking and resolving delivery issues.
7. Incorrect Delivery Information
Please ensure all delivery details are correct at the time of order.
We cannot be held responsible for delays or losses caused by incorrect or incomplete address information provided by the customer.
If an order is returned to us due to an incorrect address, additional shipping costs may apply for re-delivery.
8. Lost or Missing Parcels
If your order has not arrived within the expected timeframe, please contact us within 7 days of the estimated delivery date.
We will work closely with the courier to investigate the issue and, where appropriate, offer a replacement or refund in line with your statutory rights.
9. Damaged Deliveries
In the rare event that your order arrives damaged, please contact us within 48 hours of receipt and include photos of the item and packaging.
We will review the issue promptly and arrange a suitable resolution, such as a replacement or refund.
10. International Shipping (Future Plans)
At present, we focus on delivering exclusively within the United Kingdom.
As our business continues to grow, we plan to expand internationally. Any updates regarding international shipping will be communicated clearly on our website.
11. Contact Us
If you have any questions about your delivery or shipping process, please contact us:
KD Fashion Gallery LTD, Northlight Industry, Brierfield/Nelson, Lancashire